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Difficult Conversations: How to Discuss What Matters Most
Penguin Search Penguin by Bruce Patton Douglas Stone Sheila Heen Search Bruce Patton Douglas Stone Sheila Heen
Customer Reviews:
Painful
I don't want to waste too much time reviewing this item, as it really isn't worth it.
If you are mildly intelligent and have already lived to a healthy age all by yourself you are in my opinion overly qualified to listen to this as it is simply patronising tosh. The saying "keep it simple, stupid" is taken to the extreme here. I bought this audio book to numb the pain of a long daily commute but all it succeeded in doing was numbing my brain. Honestly if you can tie your own shoelaces and make a cup of tea don't bother as you have already surpassed the target audience for this product.
Marvellous 
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation.
The final chapter that puts everything in perspective is one of the best piece of management consulting that I read so far.
It can also be very useful in your private life.
It is definitely one of the top 5 books in my library.
Read it
Insightful guide to conversations without confrontation
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
An excellent and practical book.
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
Comprehensive introduction to interpersonal skills
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
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