Arbitration Search Arbitration ArbitrationThe Mediator's Handbook
New Society Publishers Search New Society Publishers by Jennifer E. Beer Eileen Stief Friends Conflict Resolution Programs Search Jennifer E. Beer Eileen Stief Friends Conflict Resolution Programs
Customer Reviews:Good information for new and experienced mediators 
This is a book for every mediator, new and experienced. It is well organized and covers both the theory and practice of mediation very well. Before every mediation, I review it, together with "Basic Skills for the New Mediator" by Allan H. Goodman. I consider both of these books valuable references.
Recommended for beginners and experienced mediators alike 
As a trainer of community mediators, I am often asked to suggest books on the subject. One book I definitely recommend is Jennifer Beer's Mediator's Handbook -- and it is also a book I often go back to myself. It's like having a smart, experienced and helpful colleague available whenever I want, whether for specific problem solving or for more general inspirational conversation!
Thought-Provoking 
Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Jennifer Beer is a creative thinker. Don't expect dry advice you already understand. Expect to be stimulated and challenged.
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mediator's handbook
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Mediator's Handbook by Jennifer Beer
by Jennifer E. Beer with Eileen Stief; Publisher: New Society Publishers; ISBN: 0865713596. Contents. Overview; The Mediation Session; Supporting the People; Controlling the Process; Solving the Problem; Informal Mediation.
http://mediationtraining.wordpress.com/2009/04/08/mediation-book-mediator-handbook/
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