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Managers Guides to Computing Search Managers Guides to Computing Managers Guides to ComputingIT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library)
VAN HAREN PUBLISHING Search VAN HAREN PUBLISHING by Jan Van Bon Search Jan Van Bon
Customer Reviews:
A great little pocket book!
I bought this book as I started a new job that required me to be awear ITIL version 3. I thought this was book was well written and concise dispite the subject matter.
All in all if you are looking at getting an insight in ITSM this is a very good place to start however I would not recomment this book to anyone who is new to ITIL as I though the book assumes some prior awaerness ITSM.
Good study aid 
I bought this book as a pocket sized study guide a month before sitting my ITIL v3 Foundation - and I got a 95% pass! The good thing about it is that it goes thru the 5 stages of the service lifecycle and then, carrying on with the same "split" goes on to describe all the processes. These are the key bits to study and it explains them well in an easy to understand format.
Well laid out and handy
This is a well laid and useful little book if you want to get an overview of ITIL.
ITIL v3 Pocket Guide
If you need a quick reference guide to the main principles of ITIL v3 this is the book for you.
Better than the OGC pocket book !
Why is it better, because if you want to see the process diagrams you won't in the OGC pocket book because you will need a microscope to read the words, the diagrams within this pocket guide are in bigger text.
This particular book is way superior,and includes a number of blank pages inside where you can write your own notes in - I love pocket books like this.
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